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Privacy policy

Who are we?

We are Luxslondon.com – a freelance outcall massage therapy company
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How can I contact you?
We can be contacted via email at [email protected]
We can be contacted by phone at +44 7340076638

What information do we collect and why?
Luxslondon.com may collect certain anonymised and non-anonymised information in order to provide our services and improve your user experience. This is all carried out with your consent and in line with the GDPR (an EU law which sets out how and why your information can be stored and processed as well as your rights to your own information).

If you register as a member with us or book one of our services either online or via telephone, we may collect and process personally identifiable information in order to provide you with membership services. This information could be name, address, email address, telephone number etc. This information is used to facilitate the delivery of the service you have requested.

We may also use, with your consent, personal information to provide personally tailored marketing material by text message or email. You will always have the option to opt out of these communications should you wish.

If you choose to register a payment method with us, we may also give you the option to store this information securely for ease of future bookings. This information may also be used to process any refunds which may be needed. This information is stored in an encrypted format.

Other personal information we may collect includes any information given when leaving comments on this website.

We may also collect anonymised information about the usage of this site so that we can monitor how well we are doing and provide an even better service in the future.

Who do you share this information with and why?
We share the relevant information with the therapist that you have booked in order that they can provide the service as requested.

Your data may also be transmitted to our support service suppliers where necessary to provide our service. These support service suppliers help us with things like processing card payments.

The information that you share with us will not be shared with any other third parties without your express consent.

How is this information stored?
We treat your information with the utmost care and respect and take all steps we can to ensure it stays safe.

We use a variety of methods to ensure that your data remains safe including technological solutions and organisational procedures. We regularly monitor and update these processes to ensure that they are protecting your information as well as possible.

Your data may be transferred to and stored at a destination outside of the European Economic Area (EEA) and processed either by our staff or the staff of our support service suppliers at this location. Such staff may be processing your payment details or supplying our marketing materials. By submitting your personal data, you agree to this transfer, storage and processing. We will take all steps reasonably necessary to ensure that your data is treated as securely as possible. While we take all reasonable steps to ensure that your data is treated as securely as possible,

While we take all reasonable steps to ensure that your data is treated as securely as possible, you should be aware that any transmission of data via the internet cannot be guaranteed to be entirely secure. Any such transmission of data is at your own risk.

Once we receive any data you choose to transmit, we use robust security processes to try and avoid any unauthorised access.

What about Cookies and anonymous data?
Cookies are small strings of text which are downloaded onto your computer which allow the websites you visit to provide services more easily. They are very common and cannot hurt your system. You have the option to block all cookies (explained below) but this may reduce the functionality of certain websites.

Cookies may service a variety of purposes such as collecting information on the number of visitors to a site or saving your preferences and making log-in easier in the future.

We use cookies for 3 reasons on this site:

1)Sessional cookies: these remember the information that you entered and save you from having to enter it again. If these are disabled, it will not be possible to use our online booking system. These cookies are deleted when your session finishes (when you close your browser). These are classed as “functional” cookies and cannot be opted out of as we would not be able to provide our service to you without them.

2) Tracking and marketing cookies: these remember that you have visited the site before, save your preferences such as login information and help us to provide relevant marketing. These can be opted out of using the tool below or your browser settings. These are automatically deleted after a certain period of time, depending on the marketing agency which is supplying them- please see the tool below for more information.

3)Analytics cookies: These allow us to track how people are using our site, how they found us and how many people are using the site. This allows us to improve our services. These cookies can be opted out of using the tool below, the banner displayed when you first visited or your browser settings. These are deleted automatically after 30 days.

You may have clicked on an ad which led you to our site that was delivered by our advertising partners. If this is the case it is likely that a Cookie was placed on your computer to anonymously identify you so that both we and them can monitor how well our campaigns are doing. These cookies typically remain active for 30 days (though this can vary by advertising partner). You can find out more about each advertising agency’s cookie policy and how to opt-out by visiting their website.

We may also use cookies in order that our site can remember your preferences and log-in information and to generally improve your user experience.

We require that you opt in to cookie use on our site by selecting “accept”.

The cookies on our site do not store information which can beused to identify you personally, just the device you are using.

If you would like to opt out from all cookies or delete those on your computer already, your browser settings should allow this. Please visit your browser provider’s websites for more details on how to do this.

Do you have a list of cookies and the ability to opt out individually?
We certainly do.

When you first visited our site (or if you delete or block cookies via your browser) you should have seen a banner displayed which gave you the ability to opt-in or out of cookies broken into various sections.

If you wish to change these preferences at any time, you can use the tool below which also contains a list of all our cookies and their purpose.
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What are your rights?
You have the right to ask us not to process your personal information for marketing purposes. We always ask you to opt in to marketing communications and offer you the chance to opt out whenever you like by simply pressing ‘unsubscribe’ or following another simple process outlined in the communication in question such as texting ‘STOP’ in reply to an SMS.

You have the right to access and amend any personal information which we hold about you. In order to exercise your right to access and amend, please email us at [email protected]

We will honour any request to close an account or delete payment details. Way may ask you to verify your identity before carrying out these operations to avoid fraudulent activity.

What if I have more questions or would like to make a comment?
We’d be happy to answer any questions you don’t think we’ve covered here. Simply email us at [email protected] and we’ll get back to you as soon as possible with an answer.

The following Terms of Use form the agreement between you and Luxslondon.com with respect to your use of this web site. If you do not agree to these Terms of Use you may not use our website and our services. By entering this website and browsing its pages you automatically declare to have read these Terms of Use and to agree to them without any reserves. Luxslondon.com is committed to children’s privacy. Our website is not structured to attract minors (under the age of 18) and they are not eligible to use our services. You warrant and covenant that you are at least 18 years old.

Copyright

All aspects of this web site – design, text, graphics, applications, underlying source code and all other aspects – are copyright Luxslondon.com and its affiliates or content and technology providers.

In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this website may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of luxslondon.com

For rights clearance please contact us.

Privacy policy

We comply with all the protection of the Data Protection Act 1998. Further information on the Act is available on the internet at www.dataprotection.gov.uk.

 

The information contained in this website is for general information purposes only. The information is provided by Luxslondon.com and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Luxslondon.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, luxslondon.com takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

 

 

Luxslondon.com take your privacy very seriously and only collect information essential to the running of this website.

The following highlights information gathering and transmission practices for LUXSLondon.com,

This Privacy Statement has been included in this website to illustrate Luxslondon.com commitment to helping users better understand the type of information collected and what may happen to it. This Privacy Policy is incorporated into and subject to LUXS London ‘s Terms of Use. LUXS London primary goal in collecting personal information is to provide a reliable, efficient, and personalized experience. This allows LUXS London to provide services and features that best meet your needs thus improving your experience. Please note your personal information will be stored and processed on secure servers in the United Kingdom, in compliance with UK Data Protection Act. The laws on holding personal data in the UK may differ from the law in other countries but as explained below, LUXS London store and handle any personal information in a safe, confidential and secure environment. Who will hold your information? Your information will be held by LUXS London. If you order a massage, information will be passed to your masseuse to the extent necessary for her to provide the services ordered. LUXS London operates a franchise system. All masseuses work as or for independent franchisees and are bound by strict obligations of confidentiality. If the business of LUXS London is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business. The information about you which we will collect may include contact details such as your name, address, contact telephone numbers and email address and any other information provided by you at the time of registering to use our Website or placing an order with LUXS London. LUXS London may also collect information to assist in the operation of our services including where available your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. If you contact us, we may keep a record of that correspondence. The information we hold about you: We may receive information about you directly from you when you submit information to us through our website (for example by filling in forms on the website). We may also ask you for information when you report a problem with our website. If you contact us by telephone or in writing, we may keep a record of that correspondence or phone call. We may monitor or record communications with LUXS London in which you take part to assist us with the development of our services, to train our staff, or if so requested by order of the Court, regulatory body or law enforcement organisation.

TRACKING TECHNOLOGIES
LUXS London do not set nor use “cookies” (pieces of information about you stored on your own computer) on this website. LUXS London do analyse log files for market research purposes to see how popular our site is and which part can be improved. The statistics software used does not allow us to track individual users, only our users as a group. LUXS London use this information for internal research on website user’s demographics, interests, and behaviour to better understand and serve web site visitors. This information may include the URL that you just came from (whether this URL is on our site or not). Which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. Please note that our advertisers may use cookies, over which we have no control.

OUR USE OF PERSONAL DATA
As a matter of policy, LUXS London do not sell or rent any personally identifiable information about you to any third party. We may share personal data with third party companies and organisations contracted to us to help supply, maintain or facilitate our website or services. None of these third parties will be located outside of the European Union. LUXS London use information in the files we maintain about you, and other information obtained from your current and past activities on the website to resolve disputes, troubleshoot problems, fulfil our contractual obligations to you, to verify your identity and to enforce our Terms of Use. You agree that LUXS London may use personally identifiable information about you to improve marketing and promotional efforts, to analyze site usage, improve content and product offerings, and customize this website content, layout, and services. These uses improve the web site and better adapt it to meet your needs. LUXS London reserves the right to send all customers email communications from time to time regarding updates and changes to our services and any technical, administrative and legal notices important to our website which we consider essential. You also agree that we may use your information to contact you by post, telephone, e-mail or SMS to deliver information that we consider may be of interest to you such as , news about our activities, special offers etc. By becoming a customer of LUXS London and supplying your email address, you explicitly agree to receive such information. In the event you do not wish to receive these communications, please send us an email at [email protected] with the word “remove” in the subject field. If you prefer you may write to us at the address above. The period of use of the personal data supplied by you will not be longer than we deem necessary but may be unlimited, subject to the terms of this Privacy Policy. Keeping information up to date: If any of the information that you have provided to LUXS London changes, for example if you change your email address or other contact details, please let us know the correct details by sending an email to us [email protected].

SECURITY
LUXS London use industry standard practices to safeguard and protect your confidential personal identifiable information, including “firewalls” and Secure Socket Layers (SSL). LUXS London treat data as an asset that must be protected against loss and unauthorized access. LUXS London employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. However, “perfect security” does not exist on the Internet.”¨ Further, due to regulatory requirements, LUXS London cannot guarantee that your private communications with us and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (and without limitation), there may be a need to disclose information to the government or law enforcement agencies. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications. Therefore, although industry standard practices are employed to protect your privacy, LUXS London do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private. LUXS London cooperate fully with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. LUXS London may disclose any information about you to law enforcement and other government officials at LUXS London sole discretion, as LUXS London believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose LUXS London or you to legal liability.

THIRD PARTIES
Except as otherwise explicitly included in this Privacy Policy, this document only addresses the use and disclosure of information collected from you, if any by LUXS London. To the extent that you disclose your information to other parties, whether they are this website or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. Regarding the use of third party advertisers, they adhere to their own privacy policies. Since LUXS London do not control the privacy policies of third parties, you are subject to ask questions before you disclose your personal information to others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our website users or our customers. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

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